Shipping policy
All items offered on lumistore.ca are made-to-order. This means that when you place your order, we handcraft those item/s just for you, one at a time for the best quality!
The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package is shipped.
DO YOU SHIP WORLDWIDE?
We provide shipping to all countries except for: Brazil, China, Costa Rica, El Salvador, Mexico, Uruguay, Venezuela.
DO YOU OFFER DELIVERY TO MILITARY APO/FPO ADDRESSES?
No, we can not send shipments to Military APO/FPO addresses.
SHIPPING FEES
United States
| Express International | — | 2 to 3 business days |
$15.00 CAD
|
|---|---|---|---|
| Standard International | $0.00–$34.99 | 4 to 8 business days |
$7.00 CAD
|
| Standard International | $35.00–$74.99 | 4 to 8 business days |
$10.00 CAD
|
| Standard International | $75.00–$94.99 | 4 to 8 business days |
$12.00 CAD
|
| Standard International | $95.00 and up | 4 to 8 business days | Free |
Ontario, Canada (or pick up available in Mississauga)
| Standard International | $0.00–$34.99 | 4 to 8 business days |
$6.00 CAD
|
|---|---|---|---|
| Standard International | $35.00–$74.99 | 4 to 8 business days |
$7.50 CAD
|
| Standard International | $75.00–$94.99 | 4 to 8 business days |
$10.00 CAD
|
Canada
| Express | — | 2 to 3 business days |
$20.00 CAD
|
|---|---|---|---|
| Standard International | $0.00–$34.99 | 3 to 9 business days |
$7.00 CAD
|
| Standard International | $35.00–$74.99 | 3 to 9 business days |
$10.00 CAD
|
| Standard International | $75.00–$94.99 | 3 to 9 business days |
$12.00 CAD
|
Australia
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$17.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$30.00 CAD
|
Austria
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$15.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$30.00 CAD
|
Dominican Republic
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$20.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$46.00 CAD
|
England
| Standard International | $0.00–$74.99 | 6 to 10 business days |
$10.31 CAD
|
|---|---|---|---|
| Standard International | $75.00 and up | 6 to 10 business days |
$20.00 CAD
|
France
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$13.50 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$22.00 CAD
|
Germany, Italy, & Poland
| Standard International | $0.00 - $34.99 | 6 to 10 business days |
$9.00 CAD
|
|---|---|---|---|
| Standard International | $35.00–$79.99 | 6 to 10 business days |
$14.00 CAD
|
| Standard International | $80.00 and up | 6 to 10 business days |
$22.00 CAD
|
Ireland
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$15.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$26.00 CAD
|
Malaysia
| Standard International | $0.00–$79.99 | 20 to 60 business days |
$15.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 20 to 60 business days |
$28.00 CAD
|
New Zealand
| Standard International | $0.00–$79.99 | 20 to 60 business days |
$19.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 20 to 60 business days |
$30.00 CAD
|
Qatar
| Standard International | $0.00–$79.99 | 20 to 60 business days |
$15.00 CAD
|
|---|---|---|---|
| Standard International | $80.00-$109.00 | 20 to 60 business days |
$27.00 CAD
|
| Standard International | $109.01 and up | 20 to 60 business days |
$38.00 CAD
|
Saudi
| Standard International | $0.00–$79.99 | 20 to 60 business days |
$21.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 20 to 60 business days |
$42.00 CAD
|
Spain
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$13.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$20.00 CAD
|
Switzerland
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$14.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$20.00 CAD
|
UAE
| Standard International | - |
20 to 60 business days |
$43.00 CAD
|
|---|
Rest of World
| Standard International | $0.00–$79.99 | 6 to 10 business days |
$20.00 CAD
|
|---|---|---|---|
| Standard International | $80.00 and up | 6 to 10 business days |
$26.00 CAD
|
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
WHEN WILL I GET MY ORDER?
Your orders shall be shipped out from our home office in Ontario, Canada.
Please kindly note your order will be processed for stocking, packing, and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
SHIPPING & HANDLING
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
|
Region |
Commitment processing time |
Commitment delivery time |
Commitment timeframe |
|
North America region |
2-5 days |
2-9 days |
4-18 days |
|
Europe & UK |
2-5 days |
6-15 days |
8-20 days |
|
Australia, New Zealand, and other regions |
2-5 days |
10-60 days |
12-65 days |
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
WILL I BE CHARGED VAT TAXES?
All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.